Customer Testimonials

Testimonials

Happy Chem-Dry Customer

Dear Chem-Dry Torrance/Redondo:

Ben, from Chem Dry did a great job on my carpets, my family noticed when they came over Memorial weekend. I like that the carpet is almost dry before the carpet cleaner leaves your house! I had him return to do my couches and rocker/recliners and he did a great job on those dirty pieces of furniture! I've never written a review for Yelp, but Ben & Chem Dry deserve it, as long as I live in the South Bay I'll call this Chem Dry company. They also called me back when they had a cancellation to try to do the furniture sooner. The furniture does take a bit longer to dry than the carpet.

-Jean Junyszek San Pedro

Dear Chem-Dry Torrance/Redondo:

was amazed how Chem-Dry was able to take out years of ground-in dirt in high traffic areas. These guys know how to do it and my carpet looks bright and new again. Luke the technician showed up right on time, was knowledgeable, friendly, and fast. He did 3 rooms in about 1 hour. I have Berber carpet and the tight weave apparently requires a different cleaning technique than other style carpets. He knew exactly what to do, brought in the right equipment from his truck and went to work. The price was reasonable and I would recommend Chem-Dry to anyone.

-Steve B. Redondo Beach, Ca

Dear Chem-Dry Torrance/Redondo:

We definitely needed the carpets cleaned in our rental apartment, though I am not a fan of the companies that come out and soak your carpet in an effort to clean it. And I hate the soap residue that method inevitibly leaves behind. After talking to a friend who had recently used Chem Dry, I decided to give them a try. There was a little confusion signing up through the Chem Dry website (I think they are sending your info to some sort of Home Depot call center when you sign up online). I recommend just calling the phone number listed here on Yelp. Anyway, got it all sorted out with Joe over the phone. He was a little wishy washy on committing to a price...he quoted "about" $149 for 3 rooms. The appointment was originally set up 10-10:30 am on a Saturday, but Joe left a message the night before saying it would probably be more like 11 am. No big deal. I got busy picking everything up off the carpets, moved light pieces of furniture into the kitchen, and vacuumed the hell out of my carpets. Luke, the actual cleaner, showed up a few minutes before 11. Points for being on time! We talked price--$149 for 3 rooms--and $30 off for mentioning Yelp. He did offer some sort of protectant, but no hard sell and I politely declined. Done deal. My guess is that if they seem hesitant to commit to a price over the phone, it may be because they're not sure what they're going to find when they get to your house. My second bedroom is really small, there were only a couple of very light stains, and the carpet is less than two years old. Pretty straightforward. Luke was done in less than an hour. The machine is SUPER quiet. The carpet looked and smelled great when he was finished! I paid him with a credit card ($119) and he told me the carpet would be dry in a couple of hours at most. They were pretty damp, but not soaking wet. I left my two cats on the couch where it was dry and went out to run errands. When I came back 5 hours later, the carpets were completely dry. They smell good (not anything overpowering--just clean) and they feel great on bare feet. Sidenote: I was a little freaked out when I initially returned home...there were little polka dot spots a couple of inches in diameter ALL over the carpet. I decided not to panic and vacuumed everything thouroughly. That did the trick...the vacuuming smoothed them away. I definitely recommend this method and this service. I know there are cheaper companies out there, but if you dislike the "soaking & soaping" method like I do, pay a bit extra!

-Nikki M. Long Beach, CA

Dear Chem-Dry Torrance/Redondo:

My husband I were hesitant to have our carpets cleaned (vs replacing), since they were in such horrible condition. Once we decided to go ahead, we chose ChemDry because of the another positive review we found on Yelp. We knew we shouldn't have expected a miracle because of the condition of the carpets. Luke showed up on time and was very courteous & informative! Did a quick assessment (since he was not the one who did the initial eval) and got right to work. We felt comfortable enough to leave him in our home, since we had to run down the street to our son's soccer game. Luke called us about an hour and a half later to let us know he was finishing up. My husband ran home to meet Luke and................ A MIRACLE WAS PERFORMED! Wow! We never expected our carpets to come out as clean as the did. My husband was so impressed, that he decided to go ahead and get the stain-guard treatment, that cost just a fraction extra. The drying process took a little longer than we were told, but I think that was only due to the cold, overcast day. I will definitely be using ChemDry in the future and recommend them to anyone searching for a great, affordable and productive company.

-Teresa G. Long Beach, CA

Dear Chem-Dry Torrance/Redondo:

Jeff was a real savior. We needed to get the carpets cleaned in our rental condo, and we only had a four hour window between the completion of the painting and when our tenant needed to move in. Jeff worked around our schedule, showed up on time, was very courteous, and, best of all, removed all of the stains from our carpeting. The carpet almost looked new when he finished. The chem dry process requires only two hours of down time. Jeff finished at 10:30, and our tenant started moving in at 12:30. As a bonus, we received a $20.00 discount for mentioning Yelp.

-Gene S. Long Beach, CA

Dear Chem-Dry Torrance/Redondo:

Thank you ChemDry!! the carpets look wonderful. You have been cleaning our carpets several times now, and you guys do such a good job every time. All the dog spots in the living room came out and the carpets dried very quick like you said they would. I recommend ChemDry to any one who wants a great cleaning

-John A. Long Beach, CA

Dear Chem-Dry Torrance/Redondo:

Ben was fantastic. He arrived right on time had a can do attitude was very professional and explained the Chem Dry process to a T. I am so happy with my carpets and would certainly have Ben back, should I need Chem Drys service again. Thanks Ben!!!!!!

-Tina V. Torrance, Ca

Dear Chem-Dry Torrance/Redondo:

The Chem-Dry team just left our home after cleaning our carpets. They were on-time (which is amazing), got right to work and finished very quickly. We have a 3 floor townhouse and the pricing was very reasonable!

-Diane Redondo Beach

Dear Chem-Dry Torrance/Redondo:

9/12/2012 I had such a great experience with these guys. They were punctual, called on the way so I was prepared and very thorough in their cleaning. My carpets were dry in less then 2 hours which was very crucial as I had a dinner party that night. I got so many compliments on how good my carpets looked the very same day. They were friendly, accountable and very hard working as well. They even moved my furniture and put it back in its exact place when they finished. I have called them back to do my office and a couch for me because I was so impressed by their professionalism and their excellent work on my home carpets.

-Kaya B Torrance , CA